Director of Customer Experience
Mackenzie is an experienced Sales Leader specializing in managing customer relationships, leading business growth, and developing operational improvements related to customer programs. Her key driver is to have continual focus on building strong relationships with employees, and driving results through high engagement and satisfaction. Mackenzie joined Pleatco in 2019 and now heads up the customer service team for the entire organization. She has a pedigree in Industrial Air Filtration with previous high profile sales and engineering experience as Regional Sales Manager - Nordstron industries, National Sales Engineer- Filtration Group, and Applications & Sales engineer / Product Manager AAF (American Air Filter) to name a few.
Mackenzie has a Bachelor of Science, Chemical Engineering and Masters of Business Administration from University of Louisville.